Frequently Asked Question
How much is shipping?
Shipping is free for Nicky's Folders products, excluding Alaska, Hawaii, APO, FPO, International. On vinyl products freight is calculated by weight of the order and shipping zip code. Shipping will vary.
Do you collect tax?
Rochester 100 Inc only collects sales tax on orders shipped to the states of New York and Wisconsin. If you are an exempt organization please check the box "I certify that this sale is tax exempt according to state law" at checkout. You will receive an email with instructions on how to submit your tax exempt information. Once received and processed, we will credit any tax charged to your original payment method. Please allow 3-5 business days for the refund to process.
Do you offer any folders with prongs?
Unfortunately, we do not manufacture folders with prongs at this time. We do have options for 3-hole punched folders to fit standard 3-ring binders.
Can you bill us?
Yes, (commercial/school) accounts are set up Net 30 days, personal accounts must pay up front.
Can I mix colors to get to the minimum for folder orders?
Yes, you can mix colors of a folder style to reach a price break.
Can I find these in stores? Or from other re-sellers?
No, we are a sole source vendor with low manufacturer direct pricing.
What is the processing time?
Stock items shipping in 3-5 business days, custom orders 10-15 business days.
What if I don’t see the exact product I want listed on the website?
For any customization or special requests not listed on the website please call 800-498-1463 Monday-Friday 6am-5pm EST for information and pricing.
What is the difference between vinyl and polypropylene ?
Vinyl (PVC poly vinyl chloride) is relatively easy to manufacture and comes in many different materials, is not “archival safe” and the tooling/dies are easy to make. However polypropylene has to be sealed on special equipment, the tooling/dies have to be designed and made on CNC Milling Machines and can be expensive. Polypropylene is “archival safe” and recyclable. Rochester 100 can manufacture both types of materials.
What is “open short” and “open long” refer to?
Open short and open long refer to the side that the holder is open on. “Open short” means that the shortest side of the holder has an opening. “Open long” means the longest side of the holder has an opening.
Can you tell me what my order was last year?
Yes, we can tell you how many and what products you ordered in previous years. Please email email@example.com or call 800-498-1463 Monday-Friday 6am-5pm EST for more information.
Do you still have my artwork from a previous order?
Yes, we keep all artwork from previous orders. If possible, please reference your previous invoice number in the comments section when you place your order.
Can I get a copy of my invoice?
Invoices are mailed out the day after your item is shipped. If you need an additional copy please email firstname.lastname@example.org with your invoice number.
Can I get a copy of my credit card receipt?
Credit card receipts are included with packing lists when the item ships. If you would like a copy emailed to you please contact email@example.com with your order number.