Frequently Asked Question
How much is shipping?
UPS Ground shipping is free for Nicky's Folders products, excluding International. For vinyl and other product orders freight is calculated by weight of the order and shipping zip code at checkout. FedEx 2Day shipping is an option at checkout for an additional fee.
How can I submit sales tax exempt information?
Before you place your order, you can submit sales tax exempt certificates or letters through our form here. If you are placing your order online you must receive the confirmation email from our customer service department that the exempt certificate has been approved and added to your account before you can checkout without tax on your order.
Can I get a formal quote before placing my order?
Yes, requests for quotes can be submitted through our form here.
Do you offer any folders with prongs?
Unfortunately, we do not manufacture folders with prongs at this time. We do have options for 3-hole punched folders to fit standard 3-ring binders.
Can you bill me/send an invoice for my order?
Yes, when you select the Purchase Order option at checkout (commercial/school) accounts are set up Net 30 days, personal accounts must pay up front. Invoices will be emailed after your order ships to the email address associated with your account log in.
*NOTE about using the PO method at checkout* Do not place your order online using a PO number at checkout AND send us a copy of your purchase order. Your order will be duplicated and you will be responsible for payment of both orders.
Can I mix colors to get to the minimum for folder orders?
Yes, you can mix colors of a folder style to reach a price break. Please add all folders to your cart to see final pricing.
Can I find these in stores? Or from other re-sellers?
No, we are a sole source vendor with low manufacturer direct pricing.
What is the processing time form my order?
Stock items ship in 3-5 business days, custom orders (including added artwork) ship in 10-15 business days.
What if I don’t see the exact product I want listed on the website?
For any customization or special requests not listed on the website please call 800-498-1463 Monday-Friday 6am-5pm EST for information and pricing.
What is the difference between vinyl and polypropylene ?
Vinyl (PVC poly vinyl chloride) is relatively easy to manufacture and comes in many different materials, is not “archival safe” and the tooling/dies are easy to make. However polypropylene has to be sealed on special equipment, the tooling/dies have to be designed and made on CNC Milling Machines and can be expensive. Polypropylene is “archival safe” and recyclable. Rochester 100 can manufacture both types of materials.
What is “open short” and “open long” refer to?
Open short and open long refer to the side that the holder is open on. “Open short” means that the shortest side of the holder has an opening. “Open long” means the longest side of the holder has an opening.
Can you tell me what my order was last year?
Yes, we can tell you how many and what products you ordered in previous years. Please email customerservice@rochester100.com or call 800-498-1463 Monday-Friday 8am-5pm EST for more information.
Do you still have my artwork from a previous order?
Yes, we keep all artwork from previous orders. If possible, please reference your previous invoice number in the comments section when you place your order.
Can I get a copy of my invoice?
Invoices are mailed out the day after your item is shipped. If you need an additional copy please email accounting@rochester100.com with your invoice number.
Can I get a copy of my credit card receipt?
Credit card receipts are included with packing lists when the item ships. If you would like a copy emailed to you please contact creditcards@rochester100.com with your order number.